Scaling a childcare model without scaling the team
Childcare network · Kenya
- Service Model Design
- Lean Experimentation
- Capability Building
The ask
How might we scale the childcare model without proportionally increasing the size of the team needed to support it?
The challenge
Why this problem mattered
Context to come — the situation the organisation was in, what was at stake and why the problem was worth solving.
What I discovered
The human insight
Key insight to come — the behavioural or human truth that reframed how the team understood the problem.
What I did
I used lean experimentation to redesign how childcare entrepreneurs could be trained and supported at scale, exploring different service models and the role digital tools could play in enabling growth.
Further detail to come — my role, how the work ran and the decisions it shaped.
Methods
- Lean Experimentation
- Service Model Design
- Prototyping
- Capability Building
The impact
Developed and tested new approaches to delivering training and support, creating a service model designed to enable the network to grow without requiring equivalent growth in staff capacity.